Ontario, Canada
Non-emergency medical transportation in Kitchener
Reliable non-emergency medical transport (NEMT) to clinics, hospitals, dialysis, and discharge — with trained drivers, door-to-door support, and — coming soon — billing split across funding sources. ARK provides medical transport across Kitchener, Ontario — from Waterloo and Cambridge to the Waterloo Region. ODSP recipients and other Ontario disability programs may cover eligible medical trips, and the Assistive Devices Program (ADP) supports related mobility needs. Direct billing through ARK is coming soon.
What ARK accommodates
- Side/rear ramp
- Powered lift
- 4-point securement
- Transfer assistance
How ARK works in Kitchener
Set your trip & pick your car
Enter where you’re going and choose Standard, XL, Premium or wheelchair accessible. Add any access you need — scooter, service animal, door-to-door help.
Match a vetted driver
We filter in real time to the nearest approved driver in the car you picked — with the securement certification your needs call for.
Ride at the price you saw
Track your driver live, then rate the ride — and, separately, the vehicle’s accessibility.
- $0Accessibility surcharge in Kitchener
Accessible vehicle types
Wheelchair-accessible van (ramp)
Low-floor van with a side or rear ramp and 4-point securement — fits most manual and power wheelchairs.
Wheelchair-accessible van (lift)
Powered lift for heavier power chairs and scooters, with extra headroom and securement.
Adapted sedan
Comfortable sedan with transfer assistance for ambulatory riders who don’t travel seated in their wheelchair.
Funding & subsidy
ODSP recipients and other Ontario disability programs may cover eligible medical trips, and the Assistive Devices Program (ADP) supports related mobility needs. Direct billing through ARK is coming soon.
See funding options →Frequently asked questions
- Our funding program is coming soon. When it opens, ARK will split fares across funding sources at quote time, including disability programs and care-organization billing. Anyone already enrolled keeps their coverage. See the Funding page to join the waitlist.
- Clinics and agencies can book and track on your behalf through the care-partner dashboard, including recurring appointments.
- ARK covers Kitchener and surrounding areas including the Waterloo Region, with coverage expanding by demand. Enter your pickup to confirm availability.
- Yes. Many Kitchener riders use ARK for trips to Grand River Hospital and other clinics and hospitals — on demand or scheduled ahead, with zero accessibility surcharge.