Safety
Safety, built in — and built accessible.
The safety features you’d expect, designed so every rider — including those with mobility, sensory, and cognitive disabilities — can actually use them when it matters.
Safety features
Emergency button
One tap alerts ARK’s safety team with your live location, vehicle, and plate during any trip. In a life-threatening emergency, always call 911 first.
Share trip & trusted contacts
Up to 5 contacts can follow your trip on a map and get arrival alerts.
RideCheck
Detects an unexpected long stop or possible crash and checks in to make sure you’re okay.
Verify your ride
A 4-digit PIN the driver must enter before the trip can start, so you’re always in the right car.
Audio recording
Optionally record audio during a trip for your records; everyone is notified.
Number anonymization
In-app calls and texts keep your phone number private.
Screening & re-verification
Background checks at onboarding and periodic re-verification, plus selfie identity match.
Emergency button
One tap alerts ARK’s safety team with your live location while you drive.
Verify the rider
PIN confirmation so you start the right trip with the right rider.
Two-way ratings
Ratings and feedback go both ways, with clear accessibility expectations.
Number anonymization
Your personal number stays private on in-app calls and texts.
Incident response, every day
Reach a real person through multiple reporting paths — phone, chat, or in-app — 7 days a week, 8 am to 8 pm ET.
Where ARK goes further
Safety tooling only protects you if you can reach it. ARK treats that as a requirement, not an afterthought.
One-tap, always-reachable emergency
Every safety control is operable with one tap, large targets, and full screen-reader, switch, and voice support. In an emergency a rider with a motor or cognitive disability should never have to hunt through menus — the emergency action is surfaced persistently during a trip.
Caregiver & trusted-contact monitoring
A caregiver or trusted contact can actively watch a trip and intervene — wired to the same live tracking used by care coordinators.
Communication-accessible safety
Report an issue by text or in-app chat — no voice call ever required — with plain-language prompts for riders who can’t or shouldn’t speak aloud.
Our safety commitments
- 0%Drivers background-checked
- 0 days/wkLive incident response
- 0-digitRide verification PIN
Community Guidelines
Everyone on ARK — riders and drivers — agrees to treat each other with respect and dignity, and to never discriminate on the basis of disability or any protected ground. Report a concern any time.